Shipping Policy

At Velora Bed, we are committed to providing efficient, reliable and convenient delivery services to our valued customers. Please review our shipping policy below for detailed information about our delivery procedures.

  1. Delivery Timeframe

1.1 Standard Delivery

Our standard delivery timeframe is 5–7 working days (Monday to Friday).

Please note that delivery times may occasionally vary due to public holidays, adverse weather conditions, access issues or other unforeseen circumstances beyond our control.

  1. Shipping Methods

2.1 Carrier Selection

We use our own trusted delivery team and couriers to help ensure your order arrives safely and on time.

Specific delivery requirements, including preferred delivery arrangements, may be accommodated depending on the product type, size, weight and delivery destination. Any additional requirements or applicable charges will be communicated before delivery.

2.2 Tracking and Delivery Updates

Once your order has been dispatched or scheduled for delivery, you will receive relevant tracking information or delivery updates, where available, to help you monitor the progress of your order.

  1. Shipping Charges

3.1 Free Shipping

We offer free delivery on all eligible orders within our UK delivery area.

Return or exchange shipping costs may be the customer’s responsibility unless otherwise stated or where the item is faulty, damaged or not as described.

  1. Shipping Restrictions

4.1 Geographic Limitations

We currently deliver within the United Kingdom, excluding certain remote areas or locations that may be outside our standard delivery network.

Please contact our customer service team before ordering if you are unsure whether we deliver to your area.

4.2 P.O. Box Addresses

We are unable to deliver to P.O. Box addresses. A valid physical delivery address must be provided at checkout.

  1. Delivery and Assembly

5.1 Free Room-of-Choice Delivery

We offer free delivery to your room of choice, subject to safe and suitable access.

Our delivery team will bring your furniture into your selected room, provided that doorways, hallways, staircases, lifts and other access points are suitable for the size and weight of the item.

5.2 Assembly

Where assembly is included with the product or delivery service, our team will assemble the furniture in your chosen room as part of the delivery.

Please ensure that the selected room is clear and ready before our delivery team arrives.

5.3 Access Requirements

Customers are responsible for ensuring that furniture can safely fit through all entrances, doorways, hallways, staircases, lifts and other access points leading to the chosen room.

Where safe access is not possible, our delivery team may be unable to complete room-of-choice delivery or assembly.

For multi-storey apartments, delivery to an upper floor is subject to safe and suitable access, including appropriate stairway or lift access.

5.4 Delivery Notification

You will receive an email, text message or other notification regarding your delivery where applicable, including any available tracking details or delivery instructions.

5.5 Delivery Attempts

If delivery cannot be completed, our team or courier may contact you to arrange an alternative delivery date or provide further instructions.

5.6 Signature Requirement

For security purposes, some deliveries may require a signature upon receipt.

  1. Order Changes and Cancellations

6.1 Change Requests

Changes to your order, including changes to the delivery address, may not always be possible after the order has been placed.

Please check all order and delivery details carefully before completing your purchase.

6.2 Cancellations

To request cancellation of an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not already been dispatched or prepared for delivery.

Once an order has been dispatched, cancellation may not always be possible.

  1. Packaging and Handling

7.1 Packaging

All items are securely packaged to help ensure they arrive in excellent condition. We aim to use environmentally responsible packaging materials wherever reasonably possible.

  1. Legal and Compliance Information

This shipping policy is intended to comply with applicable UK consumer protection laws and does not affect your statutory rights.

9. Contact Information

For any questions about our shipping policy, delivery arrangements, room-of-choice delivery, assembly service or order tracking, please contact us via WhatsApp or call us. Our customer support team will be happy to assist you.

Refund Policy

Last updated: 21/06/2026

We offer a 60-day return policy, giving you 60 days after receiving your item to request a return.

Return Eligibility and Exclusions

To qualify for a return, your item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. Clearance items and certain promotional bundles are excluded. Non-returnable items include perishable goods, opened mattresses, and items that cannot be returned for hygiene reasons.

Return Process

To start a return, contact us at sales@velorabed.co.uk. If your return is accepted, we will arrange a return date for our delivery team to collect the item(s). Items sent back without prior authorisation will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged or defective items must be reported within 7 days of receipt to qualify for a replacement or refund. Proof of damage, such as photos, may be required.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the status of your return. If approved, refunds will be processed within 7 business days. Original shipping costs are non-refundable unless the return is due to our error.

Customer Service and Communication

For any questions or concerns about your return or refund, you can always contact us at sales@velorabed.co.uk or by calling us at 01924 806051.

At Velora Bed, we value your satisfaction and are committed to providing quality products and exceptional service. Thank you for choosing us for your furniture needs.

Â